Delivery and Returns

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    Pachamama delivers you in 48h in France and one week in the rest of the world.

    How to follow your delivery ?

    You will be informed by mail of the delivery of your package, with a tracking number.

    What are the delivery fees ?

    Delivery fees are :

    • 5€ in France
    • 10€ : Allemagne, Belgique, Espagne, Italie, Luxembourg, Pays-Bas, Portugal
    • 15€ : Danemark, Estonie, Finlande, Grèce, Hongrie, Irlande, Islande, Lettonie, Lituanie, Norvège, Slovaquie, Slovénie, Suède, Pologne, Royaume-Uni, République-Tchèque, Suisse
    • 25€ for the rest of the world.



    Returns and Exchange

    Backpacks that have not been used can be returned within 15 days from the day of reception of your package.

    What is the procedure ?

    Send a mail to hello@pachamama-handcraft.com with the informations about your order, the reason of the exchange and your new order.

    Send back your products to the following address :

    PACHAMAMA – Giraphes Services
    3 rue Michelet
    94200 IVRY-SUR-SEINE

    Returns must be done in the original packaging and in their original state (accessories, etc.).

    The return of the product must be paid by the customer and the new delivery is offered by Pachamama.

    All products returned must be in a perfect state, non used and non washed. At the reception of the product, Pachmama will judge of the state of the product. No returns will be accepted if returned products have been obviously used, damaged or dirty.

    Once we have received and verified the good condition of your products, we will deliver you the exchange product(s). A confirmation email with the package tracking code will be sent to you.


    Do you live in Paris ? 

    You can come to exchange your product at 55 rue Doudeauville, 75018 PARIS. Contact : hello@pachamama-handcraft.com


    If you have any questions, you can write at : hello@pachamama-handcraft.com